FAQ
Frequently Asked Questions
Find answers to common questions about our event planning services.
General
Q:What types of events do you plan?
A: We plan a wide range of events including corporate events, weddings, private parties (birthdays, anniversaries), conferences, seminars, and product launches. Whether you need a small intimate gathering or a large-scale corporate function, we can help.
Q:What areas do you cover?
A: We are based in Manchester and primarily serve the Greater Manchester area, including Trafford, Salford, Stockport, and Bolton. We also work across the North West and can travel further afield for larger events.
Q:How far in advance should I book?
A: We recommend booking at least 3-6 months in advance for larger events like weddings and corporate galas. For smaller events, 4-8 weeks is usually sufficient. However, we can sometimes accommodate last-minute requests depending on availability.
Pricing & Payment
Q:How much do your services cost?
A: Our pricing varies depending on the type and scale of your event. We offer free, no-obligation quotes tailored to your specific requirements. Consultations start from £150, on-the-day coordination from £500, and full event planning packages from £1,500. See our Pricing page for full details.
Q:What payment methods do you accept?
A: We accept bank transfers and all major credit/debit cards (Visa, Mastercard, American Express). Card payments are processed securely through our PCI-compliant payment provider. We can also send secure payment links for your convenience.
Q:What is your payment schedule?
A: We require a 25% deposit to secure your booking. A further 50% is due 30 days before your event, and the remaining 25% is due 7 days prior. For events booked within 30 days, full payment is required at booking.
Q:Are your prices inclusive of VAT?
A: Our VAT registration is currently pending. Prices quoted are currently VAT exempt. Should we become VAT registered, you will be notified in advance of any applicable VAT charges.
Booking Process
Q:How do I get started?
A: Simply fill out our online quote form or contact us by phone or email. We'll arrange an initial consultation (free of charge) to discuss your event vision, requirements, and budget. Following this, we'll provide a detailed proposal and quote.
Q:What happens after I book?
A: Once you've confirmed your booking with a signed contract and deposit, we assign a dedicated event coordinator to your event. We'll schedule regular check-ins, create a detailed timeline, and handle all supplier coordination on your behalf.
Q:Can I make changes to my event after booking?
A: Yes, we understand that plans can change. We'll work with you to accommodate reasonable changes. Significant alterations may affect the final cost, and we'll always discuss this with you before proceeding.
Cancellations & Refunds
Q:What is your cancellation policy?
A: Cancellations more than 60 days before the event forfeit the 25% deposit. 30-60 days: 50% of total is retained. 14-30 days: 75% retained. Less than 14 days: 100% retained. We recommend event cancellation insurance for protection.
Q:How long do refunds take to process?
A: Any refunds due are processed within 14 working days. For card payments, funds typically appear in your account within 5-10 working days after we process the refund.
Q:What if you need to cancel my event?
A: In the unlikely event we need to cancel due to circumstances beyond our control (force majeure), we will offer you an alternative date where possible, or provide a full refund of all monies paid.
Services & Suppliers
Q:Do you work with specific venues and suppliers?
A: We have established relationships with over 30 trusted venues and suppliers across Manchester. However, we're happy to work with your preferred vendors or source new suppliers to match your specific requirements and budget.
Q:Do you provide on-the-day coordination?
A: Yes! We offer on-the-day coordination as a standalone service or as part of full event planning packages. This ensures your event runs smoothly while you enjoy the occasion stress-free.
Q:Are you insured?
A: Yes, we hold comprehensive public liability insurance for all our event planning activities. Certificates can be provided upon request.
Still Have Questions?
Can't find the answer you're looking for? Our team is happy to help.